Intake RN-Customer Support Clinician-High Point

Location:High Point, NC
Salary Range:Depending upon Experience
Exempt/Non-Exempt:Exempt
Benefits:Available
Employment Type:Full Time
Department:Nursing
Description:

The Customer Support RN role is responsible for the coordination of new nursing and/or therapy clinical referrals including any DME, aerosol or enteral products that are required along with those referrals. The Customer Support RN is responsible for following the Home Health Referral Process Guidelines in assessing referral acceptance appropriateness and for seeking the assistance of the Customer Support Manager when in question. The RN will follow all departmental procedures to facilitate timely patient admissions.

Duties: The RN will work with a high degree of independence to promote optimal clinical, financial and customer service/satisfaction outcomes upon initiation of the referral. The RN will triage pertinent referral information to appropriate clinical and non-clinical departments as needed. This role will support the non-clinical referral process and will act as a resource for questions related to medical diagnoses, terminology and coordination of services as appropriate. RNwill follow-up with clinical referral sources when necessary and participate in HH auditing and other special projects as assigned.
Qualifications:

The Customer Support RN shall possess a degree in nursing from an accredited or approved school of nursing.  A valid current RN License for the State of North Carolina is required. Candidates must have a minimum of two years medical/surgical experience within the past 5 years. At least 1-year home care experience is preferred. Excellent verbal and written communication skills as well as strong organizational, time management and problem solving skills, flexibility and the ability to multi-task are required.



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