Patient Care Manager - Kingsport, TN
|Salary Range:||Depending upon experience|
|Employment Type:||Full Time|
The Patient Care Manager will be responsible for managing the services of a multidisciplinary team according to patient needs and the physician orders. The Patient Care Manager will be available to the patients as well as to the field staff to answer questions and assist with problem solving so that the patients needs will be met in the most appropriate and timely manner. The Patient Care Manager improves quality of patient care by coaching and intervening to facilitate patient progression through the plan of care developed by the Outcomes Manager. Works with a high degree of independence to ensure optimal, clinical, financial, and satisfaction outcomes are achieved in a timely and efficient manner. Serves as a catalyst to challenge current practices and streamline delivery of services.
Responsible for selection and retention of qualified staff
Set department performance goals, monitor results, and create opportunities for continuous improvement
Create an "expectation of excellence"
Improve staff performance, development and moral through fair and accurate performance evaluations, daily coaching and mentoring, and/or appropriate corrective action as needed
Reward top performers and improve or replace lower performers
Manages department merit increases within budget
Assists with preparation of Medicare, Medicaid, JCAHO, and QA audits
Identify variances in standardized care and care processes to identify areas for improved performance related to patient care and the organization
Acts as a positive role model or preceptor for team members that are new to home health
Serves as a resource in assisting the field staff with problem solving in order to provide the most appropriate care management for the patient
Serve as a clinical leader
Acts as a resource and has a working knowledge of Medicare, Medicaid and private insurance guidelines related to admission/service criteria and its proper clinical documentation
Assists with the patient visits in emergencies or acute staffing shortages
Degree in Nursing (RN), Physical Therapy, Speech Pathology or Occupational Therapy with a valid and current NC license
Requires three years of clinical experience and adult assessment skills
Requires one year of Home Health or Hospice experience
Previous supervisory experience in Home Health or Hospice preferred
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